Refund Policy

Effective date: 31 October 2026

This Refund Policy explains how cancellations and refunds work for services bought from BRAINLUX LIMITED (referred to as BRAINLUX, we, our or us). It forms part of our Terms of Use. Nothing in this policy affects your statutory rights.

1. Your 14-Day Right to Cancel

You may cancel your order within 14 days, starting the day after we confirm your order by email, without giving a reason. If you are a consumer, this is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We offer the same 14-day cancellation period to business customers.

2. If Work Starts Within the 14 Days

Some customers ask us to start work straight away. If you ask us to begin your service during the 14-day cancellation period:

• You can still cancel within the 14 days, but we will deduct a fair amount for the work already carried out up to the time you tell us you want to cancel.
• If we fully complete your service within the 14 days at your request, for example by delivering a finished SEO audit report, you will no longer have the right to cancel that service.

We will ask you to confirm that you want work to start early and that you understand this before we begin.

3. After the Cancellation Period

• Once the 14-day period has ended, payments for services that have been delivered are not refundable.
• For services still in progress, please contact us. We will discuss stopping the remaining work and refund any amount for work not yet carried out, where this is fair and reasonable.
• If we are unable to deliver a service you have paid for, we will refund you in full for the part we cannot deliver.

4. If You Are Not Happy With Our Work

If you feel a service has not been carried out with reasonable care and skill, please tell us as soon as possible. We will review your concerns and, where appropriate, put things right, for example by redoing or correcting the work. Where this is not possible, we may offer a partial or full refund. Please note that we cannot guarantee specific rankings or traffic, as explained in our Terms of Use, so a change in rankings alone is not grounds for a refund.

5. Duplicate or Incorrect Payments

If you are charged twice for the same order, or charged an incorrect amount, we will refund the extra amount in full once it has been confirmed.

6. How to Cancel or Request a Refund

Email contact@brainlux.uk with the subject Refund Request and include:

• Your full name and email address.
• Your order number and the service purchased.
• A short explanation of your request.

A clear written statement that you want to cancel is enough. You can also call us on +44 7462 226946, but please follow up by email so we have a record.

7. How Refunds Are Paid

We will process any refund within 14 days of agreeing to it, or within 14 days of receiving your cancellation if you cancel within the 14-day period. Refunds are paid to the original payment method. Your bank or card provider may take a few extra days to show the refund.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in force when you placed your order will apply to that order.

9. Contact Us

• Email: contact@brainlux.uk
• Phone: +44 7462 226946
• Address: BRAINLUX LIMITED, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
• Company number: 17552275 (registered in England and Wales)
• Registered office: Unit 82a James Carter Road, Mildenhall, IP28 7DE