Privacy Policy

Effective date: 31 October 2026

BRAINLUX LIMITED (referred to as BRAINLUX, we, our or us) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit brainlux.uk, contact us or buy our SEO services. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BRAINLUX LIMITED, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. Email: contact@brainlux.uk. Phone: +44 7462 226946.

2. Information We Collect

Information you give us

• Enquiries: your name, email address, subject and message when you use our contact form or email us.
• Orders: your name, email address, phone number, billing address and order details when you buy a service.
• Project information: website details, business information and any account access you choose to share so we can deliver your service.

Card payments are handled by our payment providers. We do not see or store your full card details.

Information collected automatically

When you visit our website we may collect technical information such as your IP address, browser type, device, operating system, referring page and the pages you view. Some of this is collected using cookies, as explained below.

3. How We Use Your Information and Our Lawful Bases

• To respond to enquiries and provide quotes: our legitimate interests in running our business, or steps you ask us to take before entering a contract.
• To deliver services, process orders and issue invoices: performance of our contract with you.
• To keep financial and tax records: compliance with our legal obligations.
• To keep our website secure and improve it: our legitimate interests.
• To send marketing emails: only with your consent, or where the law otherwise allows. You can unsubscribe at any time.

4. Cookies

We use essential cookies that our website and checkout need to work. With your consent, we may also use analytics cookies to understand how visitors use our website. You can control or delete cookies through your browser settings. Blocking essential cookies may stop parts of the website, such as the checkout, from working.

5. Who We Share Information With

We do not sell your personal information. We only share it where necessary with:

• Service providers who help us run our business, such as website hosting, payment processing, email and analytics providers.
• Professional advisers such as accountants and lawyers.
• Authorities, regulators or courts where the law requires it.
• A buyer or successor if our business is sold or restructured.

Our service providers may only use your information to provide services to us.

6. International Transfers

Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

7. How Long We Keep Information

We keep personal information only for as long as we need it for the purposes above. Enquiries that do not lead to an order are usually deleted within two years. Order and financial records are kept for six years to meet UK accounting and tax requirements.

8. How We Protect Information

We use appropriate technical and organisational measures to protect personal information, including encrypted connections, access controls and regular updates. No method of transmission over the internet is completely secure, but we work to keep your information safe.

9. Your Rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where there is no good reason for us to keep it.
• Ask us to restrict how we use your information.
• Object to our use of your information based on legitimate interests or for direct marketing.
• Receive your information in a portable format, where this applies.
• Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email contact@brainlux.uk. We will respond within one month.

10. Complaints

If you have a concern about how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

11. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

12. Third-Party Websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the effective date shown at the top.

14. Contact Us

• Email: contact@brainlux.uk
• Phone: +44 7462 226946
• Address: BRAINLUX LIMITED, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
• Company number: 17552275 (registered in England and Wales)
• Registered office: Unit 82a James Carter Road, Mildenhall, IP28 7DE