Terms of Use

Effective date: 31 October 2026

These Terms of Use set out the terms on which BRAINLUX LIMITED (referred to as BRAINLUX, we, our or us) provides this website and our SEO services. By using brainlux.uk or buying our services, you agree to these terms. Please read them carefully, together with our Privacy Policy and Refund Policy.


1. About Us

BRAINLUX LIMITED is a company registered in England and Wales under company number 17552275. Registered office: Unit 82a James Carter Road, Mildenhall, IP28 7DE. Our trading address is 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. You can contact us at contact@brainlux.uk or on +44 7462 226946.


2. Our Services

We provide search engine optimisation services, including SEO audits, on-page SEO, off-page SEO and link building, local SEO and SEO content strategy. Each service and package is described on our website. Where a project needs a custom scope, we will confirm what is included, the price and the expected timeline before work begins.

Delivery of services

All of our services are delivered digitally. We do not ship physical goods. Reports, plans, briefs and change logs are sent by email or through a shared document link, and work on your website or listings is carried out online.

Each package page shows its typical delivery time in working days (Monday to Friday, excluding UK bank holidays). The delivery time starts once your payment has cleared and we have received the information and access we need from you. Unless you ask us to start early, work begins after the 14-day cancellation period described in our Refund Policy. If we expect a delay, we will tell you by email with a revised date.


3. Orders and Payment

  • Prices are shown in pounds sterling (GBP) and are confirmed at checkout or in your quote.
  • A contract between you and us is formed when we confirm your order or accepted quote by email.
  • Unless we agree otherwise in writing, payment is due in full before work begins.
  • Payments are processed securely by our payment providers.

4. Your Responsibilities

To help us deliver your service, you agree to:

  • Give us accurate and complete information about your business and goals.
  • Provide timely access to the accounts and tools we need, such as your website, content management system, Google Search Console, analytics or Google Business Profile.
  • Confirm that you have the right to let us access and edit your website and accounts, and to use any content or materials you provide.
  • Review and respond to our questions and deliverables within a reasonable time.

Delays in providing access, information or feedback may affect project timelines.


5. Results and No Guarantees

Search rankings, traffic and visibility are decided by search engines and depend on many factors outside our control, including algorithm updates and competitor activity. We will provide our services with reasonable care and skill, but we do not guarantee any particular ranking, position, amount of traffic, number of enquiries or revenue.


6. Ethical SEO

We use methods that follow search engine guidelines. We will not knowingly use tactics such as buying links, link schemes or misleading content that could put your website at risk, and we may decline requests that would.


7. Intellectual Property

  • The content, design and branding of this website belong to BRAINLUX LIMITED or our licensors. You may not copy or reuse them without our written permission.
  • Once you have paid in full, you may use the reports, recommendations and content we create for you for your own business.
  • You keep ownership of your website, content, branding and accounts.

8. Third-Party Platforms

Our work may rely on third-party platforms and tools, such as search engines, website platforms and analytics services. We are not responsible for changes, outages or decisions made by these third parties.


9. Cancellations and Refunds

Your rights to cancel and how refunds work are explained in our Refund Policy.


10. Limitation of Liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
  • We are not liable for losses that were not reasonably foreseeable, or for indirect or consequential losses.
  • If you are a business customer, we are not liable for loss of profits, revenue, business or opportunity.
  • Our total liability to you for any service is limited to the fees you paid for that service.

If you are a consumer, these terms do not affect your statutory rights, including your rights under the Consumer Rights Act 2015.


11. Using Our Website

You must not use our website for any unlawful purpose, attempt to gain unauthorised access to it, interfere with how it works, or introduce viruses or harmful code. We may change, suspend or withdraw any part of the website at any time.


12. Changes to These Terms

We may update these Terms of Use from time to time. The version in force when you place an order will apply to that order. The latest version will always be on this page.


13. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.


14. Contact Us

  • Email: contact@brainlux.uk
  • Phone: +44 7462 226946
  • Address: BRAINLUX LIMITED, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE
  • Company number: 17552275 (registered in England and Wales)
  • Registered office: Unit 82a James Carter Road, Mildenhall, IP28 7DE